Policies

SHIPPING

At Forever Hair, we prioritize prompt order processing and efficient shipping to ensure your satisfaction. Your order billing and shipping address must match or your order will be canceled.

 

Here's what you can expect:

 

Order Processing: 

We know that your orders are important to you, and you need them as quickly as possible, so we begin working on orders immediately upon order placement. Please allow 1-5 business days to process orders.

 

Shipping Timeline: 

Once your order has been processed, we initiate the shipping process. On average, it takes 5-7 business days for your package to reach you. Please note that weekends, holidays, and major sales events are excluded from this timeframe. We kindly ask for your patience during these busy periods.

 

Shipping Method: 

We utilize USPS as our trusted shipping partner. Shipments are anticipated to be delivered within the timeframe of 3:00 PM to 11:00 PM (PST) on the designated delivery day. However, it's important to be aware that unforeseen circumstances, such as weather conditions or logistical challenges, might impact the actual delivery time.

 

Confirmation and Tracking: 

Upon shipment, you will be provided with a confirmation email containing a tracking number. This way, you can stay informed about the progress of your package until it arrives at your doorstep.

 

Shipping Address Verification: 

To ensure smooth processing, please ensure that the shipping and billing addresses match. In the event of any discrepancies with the mailing address, kindly contact us immediately. Please note that if an order has already been shipped and needs to be resent due to address discrepancies, additional charges may apply.

 

Additional Fees: 

Please be aware that taxes and shipping costs will be calculated and included in the total amount during the checkout process.

At Forever Hair, we strive to provide you with a seamless shopping experience and efficient order fulfillment. Should you have any further questions or concerns, please reach out to our customer support team via email.

 

 

Identity Verification for Fraud Prevention:

To ensure the highest level of security for our customers, our website has implemented heightened fraud alert measures. Therefore, we kindly ask all customers to verify their identity. Rest assured, if there is a need for identity verification, we will reach out to you directly. It is important to have an up-to-date email address and phone number on file to facilitate this process.

 

In the event that we do not receive verification or the customer refuses to provide requested information & documents , you will be charged a restock fee of 8.99 & your balance will be refunded back to the original payment method on file.

 

RETURN POLICY

 

Timeframe for Returns:

You are granted a period of 3 days to initiate a return for your hair products. Please ensure that the item(s) are shipped back to us within this timeframe.

 

Refund Processing Time:

Once the returned item(s) have been received, we will process your refund. You can expect the refund to be issued within 3 business days.

 

Condition of Items for Refunds or Exchanges:

To qualify for a refund or exchange, all items must be returned in their original condition. Please note that bundles are not eligible for refunds or exchanges. We kindly ask that you refrain from using, playing with, installing, cutting, dyeing, bleaching, or damaging the hair in any way, as these actions will render the item(s) ineligible for a refund or exchange.

 

At Forever Hair, we uphold high standards for the quality and integrity of our products. Should you have any questions regarding our return policy or need assistance with your return, please contact us via email at foreverhairbyfin@gmail.com